maya

  • The post was made 3 weeks
    Rating: 1 out of 5
    verified customer

    incredibly bad

    for the first ones, there was an incredibly long delivery time and when it finally arrived after two weeks, only the hair mask was included and not the shampoo and conditioner, so I called customer service and was met by an unfriendly woman
    1 product in post incredibly bad
    19 views
    • The user's roll: Customer service at Lyko. The comment was made 2 weeks
      Hi Maya, thank you for sharing your experience with us. I understand that it felt frustrating with the long delivery time and that not all products arrived as they should 💔 I see that you have already been in contact with our customer service and received help with your issue ❤ We are glad that it could be resolved, and I see that the new package is on its way to you, so hopefully you will have a complete order soon 🙌 Thanks again for taking the time to provide feedback – your feedback helps us continue to improve both our service and our deliveries moving forward.
  • The post was made 2 months
    Rating: 5 out of 5
    verified customer

    recommend to go for a lighter color

    they said light brown but they turned dark brown, had super blonde before
    1 product in post recommend to go for a lighter color
    350 views
Customer service