I bought this in-store under the name “WHITE SILK SCRUNCHIE” and therefore assumed it was made of real silk. In hindsight, I see on the website that it is described as a solid color scrunchie in silk look.
However, it is not clearly stated anywhere what material the product is actually made of. This is misleading and may violate consumer legislation, which requires clear material information.
First time I’ve bought something from LYKO btw. So it doesn’t feel like a good start for you.
The user's roll: Customer service at Lyko. 1 dayThe comment was made 1 day
Hey Vendi 😊👋
I really understand your reaction. The name can easily give the impression that the product is made of real silk, and we apologize that the material information has not been clear enough. I have asked the responsible department to review the information.
The scrunchie is made of a synthetic material with a silk look, not real silk. Your feedback is very valuable to us, and we will take it internally to see how we can be clearer in both product names and descriptions going forward.
This is certainly not the start we want to give you as a new customer with us. Please feel free to reach out to our customer service, and we will help you with a solution that feels good for you.
All the best 🤍