Reviews & comments

• KH

  3 weeks

  Rating: 3 out of 5

  verified customer

  Not quite like in the promotional pictures...

  Picked up the product today. The actual inserts look (almost) like the inserts in the pictures. But the lid is a transparent plastic lid, not black with a mirror and product name like in the promotional pictures and description. It only says Revolution and not Revolution Makeup Revolution London. What I received also doesn't look like the pictures on Revolution Makeup Revolution London's own website. In the pictures, you can also see that the text on the lid of the item I received differs from what you claim to be selling through the pictures. Also, the palette I received was not in the product's own box, but the palette itself was wrapped in bubble wrap. Feels a bit sketchy this... P.S. I have emailed customer service where I expressed my concern.

  Translated from swedish
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  • Sofia

    Hairdresser at Lyko

    2 weeks

    Hey KH! 👋🏼 So great to hear from you 💌 I understand that it can feel confusing when the product doesn't quite match the pictures. Revolution has updated the design on some of their products, which can make things like the lid or logo look a little different than before, but we only sell genuine products from authorized suppliers, of course 💯 The palette sometimes comes without outer packaging from the supplier, and we then wrap it in bubble wrap to protect against damage during shipping 📦 So nice that you've already contacted our customer service, they will help you further if something feels wrong! 💖

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