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Caroline

  • Caroline

    The post was made 3 days
    Rating: 1 out of 5
    verified customer

    Content changed after ordering

    Sure, everyone can make mistakes, Lyko. But changing the content after people have bought the product is not ok! You should have given us, who bought the product, the right things that were shown before you changed the content. THAT would have been right! Not giving us the right things that were shown is shameful. I no longer read the text after your previous mistakes, I look at the pictures and count on getting what I see. One time we were supposed to look at the picture when it was right and the text wrong. And now it was the other way around! How can we trust that the next kit will be right? Apparently, we cannot. This is going back because you change the content after I bought the product and don't even think about giving us compensation!
    1 product in post Content changed after ordering
    570 views

    • Anna

      The user's roll: Customer service at Lyko. The comment was made 3 days
      Hi Caroline! I understand that this is frustrating, and it’s really important that what is shown matches what is delivered. We do everything we can to ensure that images and texts are correct and accurate, but sometimes mistakes happen. We apologize for that 💛 You are welcome to make a return, and we will get back to you when it has been processed. Your feedback is really important to us, and we take it with us to improve our communication regarding the content. Thank you for flagging this! 🌼 Have a great day!
      1 likes

  • Caroline

    The post was made 3 months

    To those who have received it

    Hi. Please, those who have received the box, can you write here under my comment what is inside? That way, those who want to know which products and brands are included can find out. PS. I have ordered the box, but it takes a while to arrive, and I don't know if I want it since I don't know what is inside.
    1 product in post To those who have received it
    2267 views
Customer service