Cecilie

  • The post was made 4 days
    Rating: 2 out of 5
    verified customer

    The old one lasted for many years, the new one is trash

    I had a brush that lasted 4 years before it broke in my hair. The bristles on the version from 2024 and onwards are completely worthless. It bends in all directions, breaks, and falls out after a few months of use. Lyko's own version looks (for now) more promising.
    1 product in post The old one lasted for many years, the new one is trash
    10 views
    • The user's roll: Customer service at Lyko. The comment was made 3 days
      Hey Cecilie 💓 Thank you for sharing your experience 💜 It’s really sad to hear that the newer version hasn’t lived up to expectations – especially when you’ve had such good experiences with a previous version that actually lasted for several years. We completely understand the frustration when the quality feels significantly worse over time, especially when the bristles bend, break, and fall out as quickly as you describe. Such feedback is incredibly important to us, and we will pass it on so that the manufacturer is made aware of your experience. At the same time, it’s good to hear that Lyko’s own version seems more promising for you – we’re keeping our fingers crossed that it holds up over time 🤞 Thank you so much for your honest and thorough review – it helps both us and other customers 🌸 Have a great day ahead!
Customer service