Opened the package, the scent was lovely. The packaging was the most beautiful 5-year-old had ever seen. The color of the soap looked wonderful. We were looking forward to trying what the girl said was the most fantastic soap ever!
But happiness and joy quickly turned into a nightmare!
I took a moderate amount in my palm, rubbed it together, and started working it into the child's hair.. "Oh mom, it smells like butterflies and rainbows," yes or a bit too sweet gum, says mom, but the hair and sand seemed to disappear, and mom was also satisfied.
Then I was supposed to rinse out, and it got rinsed out, I couldn't see any more soap, the child leaned forward and started to scream, completely hysterical! Squeezing her eyes shut and screaming that it burns! Mom desperately tries to rinse and dry.. "Ouch, it burns even more!" my hands are rinsed off but the sting and scent still linger.
Finally, we get out of the shower and the hair is dried.
After this, we were supposed to start with the conditioner. Same mess again.. stressed mom, hysterical kid..
Mom sits down to take a snus after all the fuss and stress in the shower. Then a horrible taste comes in the whole mouth. Thought rinsing and washing hands with hand soap tastes like my whole mouth is spirit/antibak.
I thought maybe it’s not the soap or the conditioner.
Even though I threw the soap in all frustration, I kept the conditioner for some reason. When I was going to use it myself, I thought, maybe my child was a bit sensitive. No. I rubbed my eyes after rinsing both hair and hands. Would have thought someone had put nettles in my eyes. And my hands, yes they tasted like spirit for hours after, despite washing hands and cooking..
Yes, the products are good in the sense that you get clean and untangled hair. But child and family-friendly? No, in no way..
The user's roll: Customer service at Lyko. 8 hoursThe comment was made 8 hours
Hi! 💛
Thank you for sharing your experience with us. It really sounds like your shower time became much more dramatic than one would wish, and we understand that it wasn't a pleasant situation for either you or your child.
The product is dermatologically tested and developed to be gentle and suitable for sensitive skin. At the same time, the experience can unfortunately vary from person to person, and if shampoo or shower gel gets in the eyes, it can sting, which applies to most hair and shower products.
Thanks again for taking the time to write to us and share your feedback – it is valuable to us 💌
Wishing you a nice day! 🌷
Super good for the hair and gets rid of all the tangles. But my hands taste like alcohol afterwards, and if it runs into my face when rinsing out, it burns extremely in the eyes. Not very child-friendly.
The user's roll: Customer service at Lyko. 8 hoursThe comment was made 8 hours
Hi,
Thank you for sharing your experience! 💗 So nice to hear that the conditioner helps with detangling your hair and removing knots.
We are, however, sorry to hear that you experienced it stinging your eyes, and that you notice a spirit-like taste/smell on your hands afterwards. The products in the Musse & Helium series are developed to be gentle, but we will of course take your feedback into account.
Thank you so much for taking the time to write a review – your feedback helps us get even better! ✨