Zeneida

Zeneida
The post was made 1 month
Display of product reviews
How do you calculate the rating here? It shows an average of 1.5 when 6 out of 9 have given 5 stars. How do you get that?
1 product in post Display of product reviews
176 views
- Lovisa
  The user's roll: Customer service at Lyko. The comment was made 1 month
  Hi Zeneida! 😊 Great question! We calculate the average based on the actual product reviews, but also include data such as how old the review is and whether the user has purchased the product from us (verified buyer) in the calculation 🙏 Reviews from us who work at Lyko are not included in the overall average. Have a great day! 🩷