The product itself is really good, but it broke after a few months so I can't use it anymore. Tried to fix it but it is still broken. Wish it would keep working but yeah. Again, a very good product, recommend!
The user's roll: Customer service at Lyko. 3 weeksThe comment was made 3 weeks
Hi Kayesan! 👋🏽
It's unfortunate to hear that the product still isn't working properly, even though you've tried cleaning it.
In order for us to assist you further with a claim, we unfortunately need a receipt or other proof of purchase showing that the product was bought from us. Since the purchase was made in-store and paid for in cash, it might be a bit harder to locate the purchase afterwards without a receipt.
If possible, please check if you still have the receipt. If not, you can contact the store where the purchase was made and ask if they can help you based on the date, approximate time of purchase, and which product it concerns. 😊
Hope we can find a solution together! 🤍