Hi Laura,
Thank you so much for your feedback and for sharing your experience with the product 💖 I'm sorry to hear that the device didn't meet your expectations and that its sound felt unpleasant.
If you suspect the device is faulty, you can fill out a complaint about it through your own pages, so we can further investigate the matter!
A tip for use: many have found it helpful to let the hair dry for about 2/3 (either naturally or with a blow dryer), and then use a brush for the rest of the drying and styling. This way, the result can be smoother and the drying time shorter.
I hope this tip will be helpful for you!
Have a lovely day 🩷