Louise

  • 2 days
    Rating: 2 out of 5
    verified customer

    Unpleasant smell & lacking moisture

    I have been using this product for a few years now, but this is the first time purchasing it from Lyko. I have had no issues with this product in the past, and my skin generally loves it. However, this particular box's sachets seem to have an unpleasant, fishy smell, and seem to be lacking moisture compared to all my previous purchases. The smell, in particular, makes it very hard to enjoy using this product as I usually would. I don’t believe this is due to a change in product formulation, so not sure I would purchase this product again from Lyko.
    1 product in post Unpleasant smell & lacking moisture
    13 views
    • Customer service at Lyko
      23 hours
      Hi Louise! 👋 We’re sorry to hear that this product is no longer a favorite of yours! If you suspect there might be something wrong with the product, you can always file a complaint on our website and we’ll be happy to take a closer look. You can do this under "Order History" on your account page 🤍 All the best! 🥰
      1 likes
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