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Matilda

  • Matilda

    3 weeks
    Rating: 2 out of 5
    verified customer

    Bad packaging

    I've had the perfume since Christmas and have really liked the scent a lot, even though it's a bit too weak as others have mentioned. A few months ago, however, it started spraying in a single stream, which isn't very helpful with a perfume. But it worked until a few weeks ago when the pump completely stopped pumping anything out. Now it's almost completely mute, and only a little perfume bubbles out of the nozzle, so I get a perfumed finger but nothing else. I then tried to pump some into a travel perfume bottle I have, but the design is "smart" enough that the pump part is too covered for it to work. So I can't use this perfume now and need to buy a new packaging to pour it into if it's going to work. For the money I've spent on this perfume, it feels incredibly frustrating.

    Translated from swedish

    1 product in post Bad packaging
    85 views

    • Ida

      Customer service at Lyko
      3 weeks
      Hi Matilda! 🤗 Thank you for reviewing, we really appreciate it 🙌 So fun that you like the scent 😍 But it doesn't sound good that the pump isn't working as it should anymore. Please register a complaint via your order history, so we get a chance to help you. Click on the relevant order number and then "complain" 💕 lyko.com/sv/mina-sidor/orderhistorik Take care! ☀

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