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Nina Stornæs

Nina Stornæs
19 hours
Rating: 2 out of 5
verified customer
Broken switch
This didn't work even for 1-time use since the switch depends on me having to hold it down all the time
Translated from norwegian
1 product in post Broken switch
9 views
- Sunniva
  Customer service at Lyko
  8 hours
  Hi hi Nina 👋🏼😊 So boring to hear that the product isn't working as it should! 😞 This sounds like a complaint, and we are here to help you get it sorted. 💖 Here's how to file a complaint: Log in to your account. Click on MY PAGES. Select Order History. Click on the order number for the item you want to complain about. Click on the COMPLAIN icon. Fill in the quantity and reason for the complaint. Do you want a return slip as a letter? Write it in the comment field. ✉️ Feel free to attach a picture or video that clearly shows what the problem is. 📸 Confirm by clicking SEND. Once we have received the complaint, you will get an email with the return slip (remember to check your spam folder too!). Print the return slip, attach it to the package, and deliver it to the nearest Helthjem pickup point. 🚚 We will keep you updated along the way, and you will be notified when the complaint has been processed in the warehouse. 💌 Wishing you a fabulous day ahead! 🌟 We are here to help you if you have any more questions 💕
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