Olivia

  • The post was made 5 days
    Rating: 1 out of 5
    verified customer

    Swelling and Rash

    I tested the product on my hand first and had no reactions. The hand became super soft and shiny. I carefully checked what not to use with the cream so I wouldn't have any chemical reactions, I do this every time I test new products. I applied the cream to my face in the evening and in the morning it looked super good. So I did the same thing last night and today I woke up with severe rashes and swelling under my eyes. It burns, stings, itches, and hurts a lot. I eventually had to leave work because I couldn't focus due to the discomfort and pain in my face. It seems that most people get good results and like the product, so don't be scared to try it, but a warning for those with sensitive skin to be careful. Also, those who are prone to eczema, dermatitis, and rosacea should be extra cautious. I think it might be due to the niacinamide that I reacted to like this. Sad, because I use products from the same brand that work super well.
    1 product in post Swelling and Rash
    1051 views
    • The user's roll: Customer service at Lyko. The comment was made 2 days
      Hey Olivia! 💛 Thank you so much for taking the time to share your experience. I truly apologize that this was the reaction after use 💬🥺 Your skin reaction sounds really uncomfortable, and it’s completely right of you to stop using it immediately. I recommend that you file a complaint and attach pictures of the reaction as well as provide the order number, so we can help you further with a complaint 🙏 I hope the swelling and rashes go down quickly 💕 Take care of yourself, and thanks again for sharing 🌿 Have a great day! 💝
Customer service