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Sara

  • Sara

    The post was made 2 months
    Rating: 2 out of 5
    verified customer

    Good but bad

    The mask does a good job for the skin, but after 1.5 years of use, it stops charging. The warranty only lasts for a year, and that's bad for something that costs so much.
    1 product in post Good but bad
    2660 views

    • Tilda

      The user's roll: Customer service at Lyko. The comment was made 2 months
      Hey Sara! 💛 So nice to hear that the mask has been beneficial for your skin, but of course super annoying that it has stopped chargingđŸ©· A couple of things you can try to get the charging going again: 🔌 Clean the charging points – both on the mask and the charger. A little dust, cream residue, or moisture can prevent it from making contact. 🔌 Try a different wall outlet or USB adapter – sometimes it’s the charger that’s acting up. 🔌 Hold the mask in place extra firmly in the charger for a few seconds – some models need to be "kickstarted" to begin charging. 🔌 Let it sit on the charger for at least 30–60 minutes even if it doesn’t show anything at first – sometimes it still takes a charge and the display will come on later. Have a great day! 💕
      1 likes
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