Sari
- The post was made 1 monthRating: 2 out of 5verified customer
What has happened here?
The brush came in protective plastic, as always, but the handle is covered in some light/gray goo?? The brush part is made of a smooth material, unlike my previous brushes of the same model, but the handle made of silicone or similar material is either aging or exposed to some substance - the handle is indeed a bit sticky and an unusual color. Could it be an old batch that they are trying to get rid of cheaply, and the products are no longer in good condition? I had no choice but to make a complaint.1 product in post What has happened here?369 views- The user's roll: Customer service at Lyko. The comment was made 1 monthHi Sari! Oh no - I'm so sorry to hear about your experience! Thank you for making a complaint about what happened. We will process it as soon as possible and get back to you via email ❤️
- The post was made 1 monthRating: 3 out of 5verified customer
Handy mirror, but...
The product description is lacking. There is no separate switch for the light in the mirror, as the light turns on when you open the handle of the mirror, and it cannot be turned off separately. This should be mentioned in the product description. The mirror itself is lightweight and easy to use thanks to the handle, but for me, there is no use for a mirror where the light cannot be turned off except by closing the handle (over the mirror). Lyko's foldable mirror with two mirrors (one 5x magnifying) and light with a switch is significantly better, even though it is larger.1 product in post Handy mirror, but...61 views - The post was made 3 months
Which SPF?
The pictures show SPF50, the description says SPF30, which one is correct here?1 product in post Which SPF?130 views- The user's roll: Customer service at Lyko. The comment was made 3 monthsHi Sari, I already answered your question in the description of another product, but now I noticed this and got a bit confused. Let's clarify this, and I'll get back to you as soon as possible 😍1 likes
- The post was made 3 months
Is this SPF30 or SPF50?
The pictures still show Nivea's product, even though the product description and details have been wrong for months based on other questions...?1 product in post Is this SPF30 or SPF50?99 views- The user's roll: Customer service at Lyko. The comment was made 3 monthsHi Sari, Thank you for your attention 🩷 I checked this, and the information was previously corrected by mistake only on our Swedish pages. The product does contain SPF 50 protection, as shown in the picture. I request this correction to be made in English as well. Have a nice day! ☀️1 likes
- The post was made 5 months
The product page has incorrect inci!
It contains paraffin, which I specifically wanted to avoid! Additionally, there is black dirt under the edge of the lid - how long has the jar been stored and where 🤔1 product in post The product page has incorrect inci!1026 views- The comment was made 5 monthsI have already reported the product, I thought I would let others know as well...
- The post was made 9 months
Is there a sound indicator here?
Does this straightener have a similar sound indicator as other ghd devices? 🤔1 product in post Is there a sound indicator here?4103 views- The user's roll: Customer service at Lyko. The comment was made 9 monthsHey Sari! Thanks for your question 💕 I looked into it, and I got the answer that the device should definitely make some sound when turning on/off, but the sound might not necessarily be exactly the same as in other GHD devices 😊 Have a nice day!1 likes