Hi Olena😊
Thank you for reaching out!✨
We're truly sorry to hear that one item was missing from your order – especially since this isn’t the first time you’ve had this experience. We completely understand how frustrating this must feel, and we really appreciate your patience and understanding🤍
To resolve this, we kindly ask that you submit a claim through your Lyko account. Just go to your order history, select the affected order, and follow the steps to report a complaint for missing item. Our customer service team will then take care of it as soon as possible.
Again, we sincerely apologize for the inconvenience and appreciate you giving us another chance.
Wishing you a great day🌞