The user's roll: Customer service at Lyko. 2 hoursThe comment was made 2 hours
Hey Sofie! 👋😊
Thank you for reaching out to us and sharing your experience 💌 I really understand that it feels disappointing when you don't get the results you hoped for 💜
When it comes to silver shampoo and similar products, there can be several factors that affect the results:
✨ Hair quality and porosity – If the hair is very healthy or shiny, it can be difficult for the pigments to adhere.
✨ Time in the hair – Sometimes the product needs to sit a little longer to give a noticeable effect.
✨ Repeated treatments – It may take several uses for the shade to build up.
✨ Product combination – For best results, you can combine it with a silver conditioner or a hair mask, so that the pigments are "locked in".
One tip is to try letting the product sit for a minute longer than usual (but not over the recommended time on the packaging), and make sure the hair is thoroughly cleansed of styling residues before application.
Take care! 🌞