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Sophie

  • Sophie

    9 months

    Back in stock?

    Hi I see that this has been sold out for a little while, do you know when you will have this back in stock? :)
    1 product in post Back in stock?
    211 views

    • Mathilde

      Customer service at Lyko
      9 months
      Hi Sophie We don't have an estimated delivery date, but if you click "watch", you'll get a notification as soon as it's back Wishing you a nice day!
    to leave a comment

  • Sophie

    11 months
    Rating: 1 out of 5
    verified customer

    Not worth it! Changes color

    Very good eyeliner to apply, but it changes color after just an hour. I bought it in the color «Haight Ashbury», which is supposed to be gray, but it turns pink/red within half an hour/hour after application. For such an expensive eyeliner from such a well-known brand, absolutely not worth it.
    1 product in post Not worth it! Changes color
    3223 views

    • Elin

      Skin therapist at Lyko
      11 months
      Hi Sophie Thank you so much for your feedback, this is great for us to take forward! In this case, I would recommend you register this as a complaint case so that we have the opportunity to take the product back for a check! 1. Log in to Your account. 2. Click on the MY PAGES icon. 3. Select Order History. 4. Click on the relevant order number for the item you wish to complain about. 5. Click on the icon COMPLAIN. 6. Fill in the quantity and reason for complaint in the text box under the selected product. If you want the return slip as a letter, remember to write this in the comment field. 7. Feel free to add a picture/video that clearly shows the problem with the product. 8. Confirm by clicking SEND. Wishing you a nice day ahead
    to leave a comment
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