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Suzana

  • Suzana

    3 months
    Rating: 1 out of 5
    verified customer

    Hyaluronic acid?

    So… does Elixir have to have this ingredient in ALL their products now? They are just narrowing down the list of what I can use. First, I had to cut out all their cleansers because of fragrance and hyal. acid, and now this cream also has hyal. acid. Since when? I thought the first version didn’t have it? For the second tube I bought and opened recently, I’m getting an allergic reaction on my eyes!!!!!

    Translated from norwegian

    1 product in post Hyaluronic acid?
    771 views

    • Elin

      Skin therapist at Lyko
      3 months
      Hi 👋 and thank you for taking the time to share your experience! We’re sorry to hear that you’ve experienced a reaction while using the Super Hydration Cream – we understand that can be both frustrating and uncomfortable. We have been in contact with Elixir Cosmeceuticals regarding this, and they confirm that no changes have been made to the formulation of the Super Hydration Cream since the product was launched. The cream has always contained hyaluronic acid, which is a moisturizing ingredient that many tolerate well – but as with anything else, there can be individual differences that cause some to react to the ingredient. If one suddenly experiences a reaction to products they have previously tolerated, it may be wise to look at the entire skincare routine and possibly other factors that may have affected the skin's tolerance. In some cases, an allergy test with a doctor can provide useful insights into which ingredients your skin actually reacts to – and make it easier to find products that suit you going forward. We understand that it can be frustrating to experience limitations on which products can be used, and we appreciate your feedback. We have forwarded your comment to Elixir's product development team 📧 Wishing you a nice day ahead ✨

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  • Suzana

    7 months

    hyaluronic acid??

    I see this contains hyaluronic acid, which my skin reacts to with rashes and itching. I've been incredibly satisfied with the Hydractil gentle cleanser, which other one can I replace this with? It also shouldn't contain perfume.

    Translated from norwegian

    1 product in post hyaluronic acid??
    1587 views

    • Christina

      7 months
      Hope they also take the other one back 🤩❤️

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