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Thea 💝

  • Thea 💝

    2 months

    Stops working after a while

    I absolutely love this!! I've bought it several times😍🙏🏼 but I've noticed that when the bottle starts to run low, the spray function completely stops working. But there is still a good amount of product that can be used for many makeup looks going forward. Can you return it even if you've used a larger portion of the bottle? This has happened with at least 3 of mine that I've bought😩

    Translated from swedish

    1 product in post Stops working after a while
    416 views

    • Emma

      Customer service at Lyko
      2 months
      Hello!❤️ How fun that you like this treat!😍 That doesn't sound good at all! We would love for you to register a complaint on your account so that our complaints department can take a closer look at it. Go to lyko.com/en or use our app and follow the steps below👇 Log in to your accountClick on the icon MY PAGESThen select Order history (lyko.com/en/my-pages/order-history)Click on the current order number for the items you want to complain aboutClick on the icon COMPLAINFill in the quantity and reason for the complaint in the text box under the selected product (To speed up the complaint handling, you can upload a picture)Select from the dropdown how you would like to be compensated for an approved complaintConfirm by clicking SEND (You will receive feedback within 24 hours 💌) Take care! ❤️

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  • Thea 💝

    7 months
    2 views
    to leave a comment

  • Thea 💝

    7 months
    2 views
    to leave a comment

  • Thea 💝

    7 months
    7 views
    to leave a comment
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