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Sonja

  • Sonja

    The post was made 1 week

    Sim sensitive leave kn cond.

    Hi! I bought 2 pieces of this product, but it causes itching on my scalp. I intended to buy the Sim sensitive hair serum, but I accidentally ordered this. Now that I've tried it, it doesn't work for my atopic and allergic skin. Is there any possibility to return the product now? T Sonja Lindberg
    1 product in post Sim sensitive leave kn cond.
    55 views

    • Pinja

      The user's roll: Customer service at Lyko. The comment was made 1 week
      Hi Sonja, Thank you for your question! I’m sorry to hear that the product hasn’t been suitable for you 🩷 The effectiveness of products is always very individual, and I completely understand your frustration if it hasn’t suited your use as expected. However, we at Lyko do not have a so-called “satisfaction guarantee,” so we cannot (at least for now) accept returns/complaints for products that have been used but have not been satisfactory/suited for use. Of course, if you ordered 2 pieces and one is still unopened, you can create a return request through your user account as usual! The return policy is usually 14 days from the time you received the ordered product, but for products purchased in November-December, there is an extended exchange and return policy until January 14th. Thank you for your understanding, and have a wonderful start to the new year ✨
Customer service