My pages

My PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko CommunityNotifications

Wilma Helene Harring

  • Wilma Helene Harring

    3 weeks
    Rating: 2 out of 5
    verified customer

    Poor quality?

    I really like the brush, how it detangles my hair after a shower like never before. However, I have experienced after a few months that almost all the black "balls" on each bristle have come off for me. This leads to it now hurting against my scalp, which I don't think should happen with a more expensive brush. People I know who have also used the brush, even for longer than me, have not experienced the same thing with the black tips coming off, so I wonder if there is some factory defect with my brush, because I haven't used it aggressively or excessively.
    1 product in post Poor quality?
    605 views

    • Sofia

      Hairdresser at Lyko
      3 weeks
      Hi Wilma and Emelie! đŸ‘‹đŸŒ Thank you for your review and for sharing your experience đŸ„° I have personally used my brush for several years and have never had a problem with the black “balls” coming off, so I suspect there might be something wrong with just your brushes đŸ€” You are welcome to make a complaint, and we will help you resolve this đŸ–€ 1. To register a return or complaint request, log in to your account 2. Click on MY PAGES 3. Then select Order history 4. Click on the relevant order number for the items you wish to return/complain about 5. Click on RETURN/COMPLAINT 6. Fill in the quantity and return/complaint reason in the text box under the selected product 7. To speed up the complaint handling, you can upload a picture of the current damage/complaint reason under UPLOAD PICTURES (only applies to complaints) 8. Confirm by clicking SEND Have a nice day đŸŒ»
    to leave a comment
Customer service