We at Lyko Sverige AB, owners of this website, want as many people as possible to be able to use Lyko.com and Lyko app regardless of individual circumstances. Here we describe how we work with accessibility, what possible shortcomings exist today and how you can report perceived obstacles.

How accessible is the website and app?

We strive for our platforms Lyko.com and Lyko-app to be possible to perceive, manage, understand and be robust. All in accordance with the standard EN301549 and the guidelines WCAG 2.1 levels A and AA.

How we tested the website

We have commissioned an external party to carry out an accessibility analysis of our website (lyko.com/sv) with the help of trained accessibility experts. Based on the analysis, we work systematically to remedy identified shortcomings.

We supplement this with internal tests in daily development where we use tools such as NVDA, Wave and accessibility-adapted component libraries.

• Current version of the website published: October 2017
• Latest external accessibility analysis: 21 January 2025
• This statement was last updated: June 26, 2025

Do you experience any shortcomings in accessibility?

Despite ongoing work on accessibility, things don't always turn out as well as we thought and shortcomings can occur. If you discover something that does not work, or feel that we do not meet the requirements of the law, you are very welcome to contact us:

• E-mail: fraga@lyko.com
• Phone: 020 – 10 50 23
  
  

Supervision

If you are not satisfied with how we have handled your views regarding our accessibility, you can contact the Swedish Post and Telecom Authority (PTS), which is responsible for supervision under the Act on Accessibility to E-Commerce.

You can reach them by email at: tillganglighetslagen@pts.se.

Content not yet available & not covered - compatibility assessment

The following content is not yet available:

Contrast ratios between text and background (WCAG 1.4.3, 1.4.11)

We recognize that proper contrast ratios between content and background are of the utmost importance for users with visual and color vision impairments. We are currently working on updating the color palette to achieve good accessibility for the following:

• Grey text against a light background.
• Some elements such as buttons, filters, and icons.
• In some blocks (for example: Banner, Looks, User images) there is text on image where contrast is not always enough.
• Orange color used for promotional pricing and error messages

Forms lack clear labels and error handling (WCAG 3.3.1, 3.3.2, 4.1.2)

• Forms on the site today have a design that does not contain fixed labels
• Incorrectly filled fields or forcing fields aren't read aloud to screen readers
• Error messages do not always provide clear explanations of what is wrong

Alt texts on images (WCAG 1.1.1, 1.4.5)

• Some images lack descriptive alt texts. Our image bank is continuously updated every day with alt texts. If you want an explanation for a specific image that currently lacks alt text, contact customer service.
• Icons and SVGs may be missing alt text.

Navigation, focus, and sequence order (WCAG 2.1.1, 2.4.3, 2.4.7, 2.4.4)

• Some pages focus on invisible elements that are read aloud by screen readers and accessed via keyboard navigation.
• Some modals in Lyko Social are still not customized and can be difficult to navigate to
• Some links in the footer lack explanatory link text
• Image block on the home page lacks explanatory link text
• Gift wrapping in checkout is not available for keyboard navigation
• Focus is lost when you close filtering or sorting

Talkback on Android (WCAG 4.1.2, 2.1.1, 3.3.1)

Some elements are inaccessible with TalkBack for Android:

• Average rating doesn't get focus on product pages
• Removing product from favorites does not give any feedback
• Navigation in modals doesn't work correctly
• Visually hidden elements for accessible navigation are not visible
• No feedback when the cart is empty on Checkout
• Open products from listing pages

Youtube iframes (WCAG 1.2.1, 1.2.2, 1.2.3, 1.2.5)

• Youtube iFrames lack explanatory text
• Videos with only visual content may lack transcription for the visually impaired
• Videos recorded before 28 June 2025 are not covered by the Directive
• Videos from trademarks are not covered by the directive
• If you want a transcript from a specific video published by Lyko, please contact customer service

Menu accessibility (WCAG 2.1.1, 3.2.1, 4.1.2)

We are aware that the menu is not yet fully accessible, which may affect users who navigate with a keyboard or screen reader. We are currently working on:

• Ensuring keyboard navigation and clear focus marking.
• Implement proper ARIA roles and semantic structure.
• Improve user-friendliness for people with disabilities.

User uploaded content (alt texts & subtitles)

On our platform Lyko Social, we allow users to upload their own content in the form of images and videos. This content lacks descriptive alt texts, and videos lack subtitles.

Qliro – checkout

Some users may have difficulty completing a purchase with Qliro's current solution. At the time of publication of the report, Qlrio is working on a solution.

Lyko-App

My Pages (WCAG 2.4.3, 4.1.2, 3.3.1)

The following functions are missing in whole or in part:

• Notifications – overview, settings and history
• Following & Liking – interaction with products and users
• Order history – previous orders and details
• Customer service & information – contact channels, frequently asked questions
• Beauty Scan – analysis tool for skin and hair
• Community profile – personal profile linked to Lyko Social
• Alerts – products, brands or categories
• Club Lyko – membership, points balance, level, bonuses
• Settings – Account, Privacy, Language, Push Notifications

Lyko Social (WCAG 1.1.1, 1.2.2, 2.1.1)
The social community function is not accessible in the app. This means that users in the app may find it difficult to:

• Browse user-generated content (images, videos)
• Like, comment on, or save content
• Upload your own photos or create posts
• Build a community profile
• Follow other members

Catalogue, Shopping Cart and Checkout (WCAG 1.1.1, 2.4.3, 4.1.2)

• Images lack alt texts, limiting accessibility for screen reader users
• It can be difficult to navigate between different product categories and brands, especially for users who rely on screen readers or use assistive technology
• The structure and order of focus can be perceived as unclear