FAQ - Frequently Asked Questions
Our customer service is always close at hand. You can get help with everything from changes in your order to how you pay for your order. We can also advise you on which shampoo is best for your hair type. If you do not find the answer to your question below, you are always welcome to contact us. Our customer service staff warmly welcomes your inquiry! Please give us your order number when you contact us.
Email: fraga@lyko.se
LYKO SOCIAL
What is Lyko Social?
I have a product related question. Can I get an answer on Lyko Social, or should I contact customer service?
Can I upload pictures to Lyko Social?
What do I do if I have suggestions or want additional features on Lyko Social?
MY ORDER
How do I change my order?
I regret my order. What do I do?
Has my order gone through?
PAYMENT
I have received my package, but no invoice?
Can I change the payment method after the order is completed?
I want to use a discount code, what do I do?
I've found a discount code on the web, why doesn't it work?
Can I use multiple discount codes for the same purchase?
How do I use my bonus points?
DELIVERY
Where is my order?
How can I get free shipping?
When is the deadline to pick up my package at the delivery point?
What happens if I don’t pick up my package?
What do I do if I receive a package that has been broken?
Is it possible to have my order shipped to another address?
Which countries do you deliver to?
MY USER PROFILE
I can't log in, how do I reset my password?
I have changed my address, what do I do?
TECHNICAL DIFFICULTIES
The website behaves strangely/looks strange?
OTHER QUESTIONS
I need help and recommendations to find products for my hair?
How do I unsubscribe from your newsletters and/or SMS?
Where can I see if you have any vacancies?
How do I return or make a complaint on items purchased at one of your stores?