Reviews & comments

Ask a question

Add pictures

Headline*!

Publish

• The make up princess

  4 days

  verified customer

  Unusable due to old product

  Bought a couple of the products from Estelle&Thild that are on sale at Lyko (two different lip glosses, a lipstick, blush, and this eyeshadow). A great find IF the products were usable. The lipstick is so old and hard that it literally crumbles when you apply it to your lips. Both the blush and eyeshadow have become so dry and crumbly that they are completely unusable. The lip gloss smells musty, old, and it’s not something I even want to try on my lips after trying the other products... Considering the heavily discounted price, I would have accepted a short expiration date, but that all the products are so old that they are completely unusable and just need to be thrown away, that is not okay. I have complained to Lyko but also choose to write here to make others aware so that no one else has to throw their money away. Not large sums, but still, there are other products in the same price range that are actually usable. I was, for example, very satisfied with all the Make Up Store products I bought in the same order, which are also being sold with the same big discounts! PS. I have always been satisfied with Estelle&Thild otherwise, their products are usually good! All makeup becomes unusable when it gets old enough.

  Translated from swedish
  Like

  1 comment

  20 views

  • Annica

    Customer service at Lyko

    2 days

    Hello! 🥰 It's great that you have been satisfied with the brand before, but this doesn't sound good. It's good that you made a complaint so we can look into this, and then we will get back to you via email and help you further 📧 Take care, and we will be in touch via email 🌞

    Like

  Log in to leave a comment