Hi
I started using this product a few days ago. I had not opened it before. I bought it before summer.
The smell is musty and not fresh, it smells old. It doesn't feel good at all to use it. Is it an old product or is it supposed to smell this unfresh?
The user's roll: Customer service at Lyko. 8 hoursThe comment was made 8 hours
Hello Anita!
Oh dear, that doesn't sound good.. I recommend that you register a complaint about it, so we can take a closer look at this ☺️
Here's how to register a complaint:
Log in to your account.
Click on the My Pages icon.
Then select Order History.
Click on the relevant order number for the items you wish to complain about.
Click on the Complain icon.
Fill in the quantity and reason for the complaint in the text box under the selected product.
To speed up the complaint process, you can upload a picture of the current damage/reason for complaint and the product's batch number. You do this under Upload Images.
Choose from the dropdown how you want to be compensated if the complaint is approved.
Confirm by clicking Send.