Bought both mandatories and this one, and the same problem with both. Haven't opened the products so I can't comment on them, but as soon as you lift the toiletry bag, the handle falls off. Lyko isn't particularly interested in a complaint and says it's because the products in the toiletry bag are too heavy... So if you want to use this large toiletry bag, you can't have heavy things in it.... If I'm not satisfied with that, I have to send it back, they say... After asking about a complaint, they offered 200 kr discount on a new purchase, for a total of 3 defective toiletry bags, bought 3 calendars and all are the same.. so the toiletry bag is apparently only worth 66 kr. Really bad.
The user's roll: Customer service at Lyko. 3 weeksThe comment was made 3 weeks
Hi Ann! 💜
How sad to hear that you've experienced issues with the toiletry bag – that should definitely not happen! We really understand that it feels frustrating, especially when it comes to multiple products. Our toiletry bags are designed for normal use, so we will definitely pass on your feedback 🤎
We would love to help you in the best way possible – please register a complaint so we can take a closer look at your case 🥰
Take care! 💫