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  • Eng

    1 week
    Rating: 1 out of 5
    verified customer

    Damaged

    Picked up the serum from the post yesterday, I'm basically very happy with this serum, but when I opened it this morning it was already completely yellow. When it has become so yellow, it no longer has any effect, disappointing with a brand new serum and now it's already useless.

    Translated from norwegian

    1 product in post Damaged
    238 views

    • Frida

      Customer service at Lyko
      1 week
      Hey there 💌 Thanks for letting us know – I totally understand that it’s frustrating when the serum looks discolored right at opening 😞 When it comes to vitamin C products, especially those with pure ascorbic acid, it’s actually completely normal for the serum to have a yellow/orange tint. This color doesn’t necessarily mean that the product is oxidized or unusable – it’s only when it turns dark brown that the effectiveness may be compromised. The slightly "tight" smell (which can remind you of fish oil) and the little puff sound upon opening are also completely normal – this happens because the product has been air-tight sealed according to recommendations to protect the vitamin C. A little tip to keep the serum in the best condition: Store it cool, preferably in the fridge ❄️ – vitamin C actually thrives best in low temperatures and dark environments. But if your serum is already dark brown in color, we’d love for you to send us a picture at kundesenter@lyko.com, so we can take a closer look at it together with you 💌 Wishing you a great day ahead!

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