The user's roll: Customer service at Lyko. 5 daysThe comment was made 5 days
Hey Farima! 👋🏻😃
Of course, I can help you with that! 😊
It seems like the wrong shade may have been sent. To resolve this, please submit a request via My Pages or the Lyko app. Attach clear photos of the bottle with the shade name and batch code, as well as how the color looks on the nail. Once we confirm that it’s the wrong variant, we will prioritize getting you the correct product, and you can keep the incorrect one.
Please let us know what shade name is on your bottle (it should be “Red‑y, Set, Go”) and we’ll make sure to fix it! 🌟