Hanna
- The post was made 2 weeks
Doesn't work?
Hi I bought this for my mom as a Christmas gift and we've tried charging it for several hours but it goes from blinking red to a steady red color. And as soon as I take it off the charger, it works for a few seconds / max a minute then it turns off and needs to be charged again? I don't understand what's wrong1 product in post Doesn't work?2308 views- The user's roll: Customer service at Lyko. The comment was made 2 weeksHey lovely Hanna 💗 It shouldn't be like this! We would love for you to register a complaint on your account so that our complaints department can take a closer look at it. Go to lyko.com/en or use our app and follow the steps below 👇 1. Log in to your accountClick on the icon MY PAGES 2. Then select Order history (lyko.com/en/my-pages/order-history) 3. Click on the current order number for the items you want to complain about 4. Click on the icon COMPLAIN 5. Fill in the quantity and reason for the complaint in the text box under the selected product 6. Choose from the dropdown how you would like to be compensated for an approved complaint 7. Confirm by clicking SEND Then you will receive feedback via email from our complaints department within a few days 🥰