Arrived completely dried out. It's almost impossible to apply any product and it's TOTALLY unusable. Have tried all tricks, it really doesn't work. Have seen on TikTok that this pen specifically is like this, very disappointed.
The user's roll: Customer service at Lyko. 2 monthsThe comment was made 2 months
Hi Diana!😊
Thank you for sharing your experience🙏 It's unfortunate to hear that the product was delivered dried out and cannot be used as it should. That definitely shouldn't be the case, I truly understand your disappointment!
We would love to help you take a closer look at the product. You are warmly welcome to register a complaint via your Lyko account by going to My Pages 16 Order History 16 select the current order 16 Complain. Then follow the steps there to submit your case, and our complaints department will assist you further with the matter✨
Thank you for bringing this to our attention, we hope to have the opportunity to look closer at your case and help you in the best possible way💕
Wishing you a great day!🌞