Hey Julie 👋
Oh no, so sad to hear that this isn't working as it should, we would love to help you with this ☺️
Here's how to easily file a complaint:
📌 Log in to your account
📌 Go to MY PAGES
📌 Select Order History and click on the order number of the item you want to complain about
📌 Click on the COMPLAIN icon and fill out the quantity + reason
📌 Do you want a return slip as a letter? Write it in the comment field, and we'll take care of it for you!
📌 Please attach a picture or video that clearly shows the problem
📌 Press SEND - and you'll hear from us!
Wishing you a nice day 💕