The user's roll: Customer service at Lyko. 11 monthsThe comment was made 11 months
Hey
It’s really unfortunate that there seems to be something in this palette that your skin didn’t like at all, and I hope your skin is feeling better now
There are a few different reasons why skin reacts to eyeshadows:
Many eyeshadows contain pigments, preservatives, or fragrances that can cause allergic reactions in some people.
Sensitivity to colorants: Specific colorants, especially in brightly colored or shimmery eyeshadows, can cause irritation or allergic reactions
I hope you have another palette/shadows that your skin can tolerate; otherwise, there are some allergy-friendly brands to check out. If you want tips and advice, you can email us at fraga@lyko.com
Have a nice day