I ordered the berry flavor and the one that came in the mail was fake when I opened it. I had another one from Sephora and that one was real, so I know I won't be ordering here anymore. Picture one is the one I got.
The user's roll: Former employee. 7 monthsThe comment was made 7 months
Hi 💌
Thank you so much for reaching out – we really appreciate it! I completely understand that it can feel unsafe if a product seems different than expected, and it’s completely natural to react when comparing it to something you’ve used before.
We want to assure you that we never sell non-original products. All our items are purchased directly from authorized and official suppliers. We have strict quality assurance procedures and work closely with the suppliers to ensure that everything we sell is 100% genuine and safe to use 💯✨
At the same time, it’s important to mention that products can have slight variations from batch to batch – everything from scent, color, consistency, or packaging can differ slightly, even though the product is still completely original and approved. This can happen, for example, during factory updates, changes in raw materials, or design changes from the manufacturer’s side🥰