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Meeri Hartikka

  • Meeri Hartikka

    The post was made 2 days
    Rating: 2 out of 5
    verified customer

    Packaging

    Bought the product last September and the product has been basically good, not amazing but not bad either! But the packaging... the product is still left, but the pump doesn't work/doesn't get the last bits of product out of the bottle, so I have to take the cap off and shake the product into my hand every time.. Very disappointed
    1 product in post Packaging
    5 views

    • Jade

      The user's roll: Customer service at Lyko. The comment was made 1 day
      Hi Meeri, Thank you for your message and your feedback 😊 I'm sorry to hear that the serum pump isn't working as expected. We completely understand that it's frustrating if you have to open the cap and shake the product every time 💛 In this case, we recommend making a complaint directly through your own pages. This way, we can handle the issue quickly and offer either a replacement product or a refund. Once the complaint is submitted, our customer service will process it quickly and you will receive instructions for the next steps 😊 Thank you for letting us know – we appreciate your feedback and want you to be satisfied with your purchase 💌
Customer service