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M.

  • M.

    The post was made 1 week
    Rating: 1 out of 5
    verified customer

    Not a successful start

    I haven’t tried the product yet because the mask didn’t work on one side when I received it, so I returned it under a complaint. I’m doubtful about how durable the mask is when there are already problems with EMS before use. Additionally, I’ve read that several others have experienced the same issue. I still haven’t received any feedback from LYKO – it’s been almost 2 weeks now. That’s a lot of money to have out there “floating around.”
    1 product in post Not a successful start
    90 views

    • Emma

      The user's roll: Customer service at Lyko. The comment was made 1 week
      Hi Mie! 👋 Thank you so much for sharing your experience with us 💛 It really doesn’t sound good that the mask was giving you trouble right from the start. We also want to apologize that you haven’t received a response yet. We handle all complaints in the order they come in. We will of course get back to you as soon as your complaint has been processed. Thank you for your patience – we’ll make sure to help you as quickly as possible 🙏
Customer service