Nadja S.
- 1 monthRating: 1 out of 5
A completely different color (cashmere)
The color is very misleading in the picture. It is definitely not pink (as it looks), but brown! I first thought I had received the wrong item. Additionally, it is dry and extremely matte. Completely useless.Translated from norwegian
1 product in post A completely different color (cashmere)932 views- Customer service at Lyko1 monthHi Nadja 🌸 Thank you so much for sharing your experience. We completely understand that it’s disappointing when the color doesn’t match what you expect. Sometimes colors can appear a bit different on screen than in reality – among other things due to lighting conditions during photography, screen settings, and how the light hits the lipstick in real life. However, it shouldn’t be the case that the color feels completely wrong, so we really appreciate you letting us know! We will take this further internally for review. As for the texture, the product should of course not feel uncomfortably dry or difficult to use. If you suspect that something is wrong with your particular item, you are more than welcome to contact customer service – and we will take a closer look at it together with you 💗
to leave a comment