Peggy
- 1 month
Broken?
My heat brush from Cera stopped working out of nowhere! It just turns off as soon as you turn it on. Totally useless since it costs 800 kronor. Really need help.Translated from swedish
1 product in post Broken?784 views- Customer service at Lyko1 monthHello 🌞👋 Oh no, that doesn't sound good! We would like you to register a complaint on your account so that we have the opportunity to take a closer look at this. Go to lyko.com/en and then follow the instructions below ⬇️📃 Log in to your accountClick on the MY PAGES iconThen select Order historyClick on the current order number for the items you wish to complain aboutClick on the CLAIM iconFill in the quantity and reason for the complaint in the text box under the selected productTo speed up the complaint handling, you can upload a picture of the current damage/complaint reason and the product's batch number. You do this under UPLOAD IMAGESSelect from the dropdown how you would like to be compensated for an approved complaintConfirm by clicking SEND Take care!
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