Hi Pia! Thank you for letting us know about this ❤️
I apologize that the product arrived damaged. This falls under warranty handling, and we will get it sorted for you.
Please attach clear pictures of the damaged tip and the product's serial/batch code, if possible. If the tip does not lift or the mechanism is stuck, a short video would also help. Please submit the complaint through My page/Lyko app so we can get this resolved quickly. 😊
Once the complaint is approved, we will refund the amount or send a replacement product. The damaged product does not need to be returned, you can dispose of it safely. Thank you for your cooperation – let’s get this sorted out! 💌