My pages

My PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko CommunityNotifications

Rebecka

  • Rebecka

    2 months
    Rating: 1 out of 5
    verified customer

    Couldn't be more dissatisfied

    I've always appreciated Lumene's base products, but this mascara might be the worst product I've ever tried. The mascara is so watery that the lashes just fall. So the volume and length that the product claims do not match.

    Translated from swedish

    1 product in post Couldn't be more dissatisfied
    1082 views

    • Annica

      Customer service at Lyko
      2 months
      Hey Rebecka! 🥰 Great to hear you like the brand's base products, but it doesn't seem like this one was a home run ❤ I hope you have a favorite mascara from before that you can go back to. It's so different which products suit us and what we like, but if you suspect there's something directly wrong with it, you can register a complaint on My Pages - Order History - File a Complaint, and we can look into it from there and get back to you via email 📧 Have a nice day 🌸

    to leave a comment
Customer service