Sandra
- 3 monthsRating: 1 out of 5verified customer
Almost scentless, copy?
I've been using this shampoo for several years at regular intervals, and now that I got a discount code as a birthday gift, I decided to buy a bottle. I've now used the shampoo twice, and it doesn't feel at all like what I'm used to. The typical, luxurious scent is basically gone, and the consistency isn't as thick. It feels like a consistency you get from supermarket shampoos. I also don't feel that thick sensation you got when you ran your hand through your hair. In other words, it feels like a copy. The price has gone up, but the quality has completely gone down!Translated from swedish
1 product in post Almost scentless, copy?1760 views- Customer service at Lyko3 monthsHey Sandra! 🌸 It seems like you've found a favorite in this shampoo ✨ But it was strange that it doesn't feel like before 🤔 We only have genuine products from our suppliers, so it shouldn't be a copy, but it can happen that individual items have some production defect or something else that has happened with it. I recommend that you make a claim on My pages - Order history - Claim and there add a picture of the batch, and we will get back to you via email and look into it 📧 Have a really great day 🥰
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