Sandra

  • 1 week
    Rating: 2 out of 5
    verified customer

    Tolerates little

    Works just fine. Nice glow and a bit cooling. Meeeen it barely tolerates anything. After 2 uses, small gel clumps appeared on my face and on the 3rd use it broke. You can't put it back in the container either since it's gel. Tried to put it back (picture) but it doesn't work.) It was barely rolled up and was careful. Considering sending it back since it tolerates so little already. Maybe something is wrong with mine? Little content compared to the price.

    Translated from norwegian

    1 product in post Tolerates little
    615 views
    • Customer service at Lyko
      1 week
      Hey Sandra 💕 Thank you for sharing your experience – and I'm so sorry to hear that it didn't hold up as expected! Milk Makeup Cooling Water Jelly Ice is a small and cooling gelé stick that gives a nice glow and a fresh feeling on the skin, but since the consistency is so soft and porous (it is gelé!), it unfortunately can't withstand much pressure or twisting. 🔹 We recommend not to twist it too far up during application, precisely because the gelé formula can easily break or loosen. If you suspect that there is actually a manufacturing defect on your stick, you are of course welcome to submit a complaint via "My Pages", and we'll take a closer look at it 💌 Thank you again for your feedback – it helps both us and other customers moving forward!

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