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Sigrid

  • Sigrid

    5 months

    What should I do

    Hi, I ordered this kit and got it yesterday and everything works great, but my sculpting gel brush has hardened and it's hard to get an even layer now, I tried to dissolve it with nail polish remover but it doesn't work. What should I do!

    Translated from swedish

    1 product in post What should I do
    700 views

    • Michaela

      Customer service at Lyko
      5 months
      Hey 😊👋 Oh no, that doesn't sound good! We would love for you to register a complaint on your account so that our complaints department can take a closer look at it 🫣 Go to lyko.com/en or use our app and follow the steps below: Log in to your account Click on the icon MY PAGES Then select Order history (lyko.com/en/my-pages/order-history) Click on the current order number for the items you want to complain about Click on the icon COMPLAIN Fill in the quantity and reason for the complaint in the text box under the selected product Choose from the dropdown how you would like to be compensated for an approved complaint Confirm by clicking SEND 🤍 All the best 🩷

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