Trude

  • The post was made 1 week
    Rating: 1 out of 5
    verified customer

    Broken during transport several times

    The first shipment I received was broken. I complained and got a new one a couple of days later. This one was also broken during transport. On the 3rd attempt, the product was intact. The bronzer itself has a nice color with a bit of shimmer, but I'm unsure if I dare to take it with me in my makeup bag on a trip. So the conclusion is top score to Lyko for customer service, but unsure about the quality of the product itself.
    1 product in post Broken during transport several times
    47 views
    • The user's roll: Customer service at Lyko. The comment was made 1 week
      Hi Trude ❤️ Thank you for sharing your experience (and for the compliment to customer service)! So sorry that the first two arrived broken. We understand that it makes you unsure about taking it on your travels. Pressed powders can unfortunately be sensitive to hard impacts during transport. When you travel or have it in your bag, it can help to place a thin cotton pad or some soft paper between the powder and the mirror before you close the lid. Hope you get a lot of joy from your bronzer!🌷
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