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Yan

  • Yan

    6 months
    Rating: 1 out of 5
    verified customer

    Why did the price change in a secret way, and I didn't get a response and have to pay a fee for the invoice. Whose fault is it? I have contacted you many times via email and chat, got no response. Invoice date expired

    I bought cerave 1000ml moisturizing lotion on December 20. On the website, it says 281kr (see picture 1), so I added it to the cart with other products and paid. Afterwards, I got the email that it costs 375kr (see pictures 2). And I have contacted via email and chat many times,

    Translated from norwegian

    1 product in post Why did the price change in a secret way, and I didn't get a response and have to pay a fee for the invoice. Whose fault is it? I have contacted you many times via email and chat, got no response. Invoice date expired
    5532 views

    • Mathilde

      Customer service at Lyko
      5 months
      Hey Yan! There must have been a mistake somewhere 😌 Please feel free to contact us by phone, chat, or email so we can assist you promptly! 📧 kundesenter@lyko.com 📞 +47 23 65 14 60 💬 Chat at lyko.com/en Wishing you a nice day 🌼

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