- The post was made 3 monthsRating: 1 out of 5verified customer
Disappointed
I was ready and ordered this when it was launched, and received an order confirmation at 09:02. I waited and waited, but nothing came. I eventually contacted customer service and was told that it had been lost in the mail and therefore had to be considered lost, and that a refund had been processed. According to helthjem's pages, the package was reported on its way and the tracking would be updated as soon as the package arrived at their terminal. Something that apparently never happened. I am therefore disappointed because I didn't get to try out these products.1 product in post Disappointed378 views- The user's roll: Customer service at Lyko. The comment was made 3 monthsHi Bodil ⭐ Thank you so much for sharing your experience 🌸 We completely understand that it’s frustrating that the package got lost in the mail and that you didn’t get to test the products as desired. Unfortunately, such things can happen during shipping, and it’s unfortunately out of our control 💖 We hope you get the chance to try some other products from our range in the future, and that the experience will be positive! Have a lovely day ahead 🎀