When your package is shipped from our warehouse, an automatic delivery message is sent to your email address. In this email you will find delivery information such as tracking number and a link to track your delivery. You can also follow your order by going to the "Order history" tab in "My Pages". Click the tracking number to see where your order is located. If you don’t have a pickup note, you can use the tracking number to pick up your package at your delivery location.

If your order is sent as a letter, your package will be sent to the nearest delivery point if it is considered too big for your mailbox. If you are missing your package or pickup note, we recommend that you contact your delivery point. Have your tracking number ready upon request.

In your package you will find a delivery note. Qliro AB sends your invoice by email. If you choose to pay in installments - you will receive your invoice in the middle of the next month. If you have not received an invoice you can download it here.

According to the Purchasing Act, you as a customer have the right to cancel your purchase within 14 days after receiving your order. If you want to return your order, you must fill out a return form, which you can find under "My Pages". Log in to "My Pages" - select the order you want to return, and follow the instructions on the page. All items must be in their original packaging and must not be opened or used. See the full return policy in our Terms & Conditions.