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Alva Mathilda

  • Alva Mathilda

    The post was made 6 days
    Rating: 1 out of 5
    verified customer

    Concealer

    Did not receive the product!! It says it has been delivered but no. Bad....
    1 product in post Concealer
    149 views

    • Vendela

      The user's roll: Customer service at Lyko. The comment was made 4 days
      Hi Alva Mathilda 👋 How sad to hear that your concealer hasn't arrived ❤️ If you haven't already been in touch with us, I recommend that you file a complaint through your account on our website, and we'll help you further there 💌✨
      1 likes

  • Alva Mathilda

    The post was made 6 days
    Rating: 3 out of 5
    verified customer

    Foundation

    Received an opened package..... doesn't feel quite right
    1 product in post Foundation
    326 views

    • Natalie

      The user's roll: Farmaceut på Lyko. The comment was made 4 days
      Hi Alva Mathilda😊 Thank you for reaching out, and I truly apologize that the packaging was opened when you received the product. That should definitely not happen 🙉🤍 You are welcome to file a complaint about the product via "Order History" and click the "Report" button under the relevant product. Then the matter will be sent to our complaints department, which will assist you further and ensure that you receive a good solution. Hope you have a super nice day🌟
      1 likes
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