Hi Anneliina,
Thank you for your message, and we apologize for your unpleasant experience!
We are truly sorry to hear that the Frudia Coconut Honey Salve Lip Cream caused you immediate burning and stinging on your lips. The product should not feel uncomfortable to use, so we understand your disappointment 🤍
Based on the ingredient list, the product contains several natural essential oils that can cause a sensitivity reaction in some users, especially if the skin on the lips is dry, irritated, or otherwise sensitive. In this case, we recommend stopping the use of the product immediately. If symptoms persist or worsen, we recommend consulting a healthcare professional.
If you suspect that the product is defective, you can easily make a complaint through your own pages so we can refund you for the incident 🥰
Thank you for bringing this to our attention – your feedback is important to us 💌