Hi 💛
Thanks for the feedback!
Estelle & Thild BioCleanse Multi-Action Cleanser Gel is a very gentle and mild cleanser, and it works well for sensitive skin – but we totally understand that it can be seen as a downside that it doesn't effectively remove makeup on its own.
A good tip is to use it as step 2 in a double cleanse, where you first use an oil-based cleanser or micellar water to remove the makeup, and then follow up with this gel to cleanse the skin deeply.
Feel free to let us know if you have any questions💫